How the Partner Directory works

This page was printed on Apr 27, 2024. For the current version, visit https://help.shopify.com/en/partners/directory/how-it-works.

The Shopify Partner Directory offers multiple ways for merchants to discover, learn about, and work with Shopify Partners.

On this page

Searching, browsing and filtering

Merchants can search for specific Partners, or by the service they need assistance with.

They can also browse Partners by service, and filter Partners by the following information, which is retrieved from your profile:

  • Whether you're accepting new clients
  • Price range
  • Services offered
  • Location (country or region)
  • Industry
  • Languages spoken

Merchants can then sort results using the default ranking algorithm, by the Partner's average rating, or by the price of services.

By default, the Partner Directory ranks Partners based on trust, performance, and quality of work. The ranking algorithm prioritizes requirements that encourage active participation, referrals, collaborations, Shopify certifications, trust, performance, quality of work, and positive experiences for merchants.

Contacting a Partner

From your profile, logged in merchants can contact you using the Partner Directory lead form. Using the form, the merchant can provide their contact information, and basic information about the work that they need assistance with, including the store, the relevant service, their budget, and a description of their problem or goal. This lead form is sent to the contact email on your Partner Directory profile. Using the information in the lead form, you can contact the merchant directly.

Working with a merchant

After a merchant contacts you, you can use your own tools and processes to communicate with the merchant, define how you will work with them, and take payment for your work.

Reviews

Merchants are sent a request to review a Partner if the following conditions are met:

  • The merchant contacted a Partner through the Partner Directory
  • The merchant accepted a collaborator access request from the Partner
  • Collaborator access is enabled for at least two weeks

Merchants are automatically sent the review request through email 45 days after the collaborator access request is accepted. Merchants can't submit a review if they haven't been sent a review request.

If the work is still ongoing, then you can ask that the merchant submit their review at the end of your collaboration, or at a time that is suitable for them. Reviews are only published for eligible merchants on a paid plan.

On the rating form, the merchant can select the relevant service and leave a review and rating of your work, providing separate star ratings for quality of work and communication. These reviews and ratings are displayed on your profile in the Partner Directory up to 48 hours after an eligible merchant submits their review.