Set up address collection preferences
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Activate different shipping and billing addresses
By default, during checkout, the customer's shipping address is used as the billing address field automatically, but the customer can enter a different billing address. You can change whether the billing address is filled automatically or left empty.
Steps:
- From your Shopify admin, go to Settings > Checkout.
- In the Address collection preferences section, uncheck Use the shipping address as the billing address by default.
- Click Save.
Provide autocompletion in address fields
When your customers enter their shipping or billing addresses, they can be presented with address suggestions. This feature lets your customers enter their address information faster and more accurately. These address suggestions come from services such as Google Autocomplete, not from your customer's browser. If this feature is inactive or if your customers live in a country where this feature isn't supported yet, then your customers can check out as usual by entering their addresses manually.
The address autocompletion feature is available for your customers in the following countries:
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Denmark
- France
- Germany
- Hong Kong SAR
- India
- Italy
- Japan
- Luxembourg
- Netherlands
- New Zealand
- Norway
- Saudi Arabia
- Spain
- Sweden
- Switzerland
- United Kingdom
- United States
This feature is available to all Shopify merchants and is active by default. You can deactivate this feature in your Shopify admin.
Steps:
- From your Shopify admin, go to Settings > Checkout.
- In the Address collection preferences section, do either of the following to manage your address autocompletion setting:
- To deactivate address autocompletion, deselect Use address autocompletion.
- To reactivate address autocompletion, select Use address autocompletion.
- Click Save.
Validate shipping addresses at checkout
When your customers enter invalid shipping address details at checkout, you can display issues and suggestions to fix the address details at checkout automatically. Address validation suggestions are offered when there is high confidence in the address details the customer intended. This helps you reduce orders with invalid addresses, and minimize delayed or failed deliveries. If you deactivate this feature or a shipping address is outside available countries, then your customers can check out as usual. Individual address field validations, such as input requirement, format, or length, are always active for all countries and regions.
If you use a third-party address validation app, then there might be conflicting elements or suggestions at checkout. To avoid decreased checkout conversion, you need to use either the shipping address validation feature in your Shopify admin or a third-party app.
The address validation feature is available for your customers in the following countries:
- Australia
- Austria
- Belgium
- Bermuda
- Czechia
- Denmark
- Faroe Islands
- France
- Guernsey
- Italy
- Liechtenstein
- Luxembourg
- Netherlands
- Poland
- Portugal
- Slovenia
- South Korea
- Switzerland
- United States
Steps:
- From your Shopify admin, go to Settings > Checkout.
- In the Address collection preferences section, select Validate shipping address.
- Click Save.