Popular Shopify POS questions
Get instant answers to common questions.
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Where can I get help with my Shopify POS hardware?
Learn about how to fix common issues with the Shopify POS system in the Troubleshoot section.
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What hardware is supported with Shopify POS?
Take a look at our Hardware section to learn about the supported hardware.
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I live in an area that requires tax exemptions on certain products. Can I adjust the tax rates on my products?
Learn how to edit, adjust and create tax exemptions.
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What if I don't have Shopify Payments?
Learn how you can use the Shopify POS app with your own external credit card terminal.
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Can I use Shopify POS with my own payment terminal?
Learn how to create custom payment options within the Shopify POS app.
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Will Shopify POS orders be charged the same transaction fees that online orders are?
Learn how Shopify POS orders are charged and how they differ from online order charges.
About Shopify POS
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Overview of Shopify POS
A brief overview of the main features of Shopify POS
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POS FAQ
Frequently Asked Questions about Shopify POS
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Shopify POS hardware and accessories
The hardware and accessories you need for your Shopify POS system
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Troubleshooting guide
Learn how to solve common issues with the Shopify POS app and the external hardware
Using the Shopify POS app
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POS app settings
Customize the Shopify POS app's behavior
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POS Register Shifts screen
Track your daily total sales and refunds as well as the cash in your cash drawer.
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POS Products screen
View and access your products on the iPad in a simple, functional product grid.
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Gift Cards in Shopify POS
Sell and Redeem your Gift Cards with Shopify POS
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POS Cart screen
Prepare a customer for checkout by editing product information, adjusting taxes and adding discounts.
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POS Orders screen
Review or refund orders and complete partial payments.
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POS Checkout and Receipts screens
Process a customer's order, accept multiple payment options, email or print receipts.