Refund an order

This article explains how to refund part of an order or the total order.

Shopify will allow you to void and refund payments, restock your inventory, and even send a cancellation email to your customer all with the click of a button. No more fussing around with payment gateways!

Reminder

Though most Shopify-supported payment gateways allow you to give refunds from within Shopify, there are a select few who do not. If this is the case, your payment gateway will likely let you refund a payment from within your account on their website.

Refund a total order

There are two ways to offer a total refund:

  1. Use the refund button
  2. Cancel the order

Use the Refund Button

  1. From your store admin, go to the Orders page.

  2. Click on the order number that you would like to refund.

  3. Click on the Refund button.

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  4. Manually enter the same numbers from the "Ordered" column into the "Refund" column

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  5. If you're tracking inventory for these items, the checkbox to Restock items is visible. If the customer has not returned the items to you, uncheck Restock items.

  6. By deafult, the Shipping cost will not be refunded. If you wish to refund the shipping cost as well, change the Refund amount so it is the same as the "Total available to refund" amount.

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  7. Choose whether or not to send a notification email to the customer.

  8. Click Refund $WX.YZ.

Caution

If there was a discount code applied to this order, Shopify is able to refund more than the customer paid you. Choose the amount to refund carefully. Refunds are not reversable, so make it count.

Cancel an Order

You can also refund a total order by cancelling the order. Click here to view the instructions.

Partial refunds

In this section we'll cover:

  1. Issuing a partial refund for an order
  2. Issuing additional partial refunds on an order
  3. How to view a history of all these transactions

Issuing a partial refund for an order

  1. From your store admin, go to the Orders page.

  2. Click on the order that you would like to refund.

  3. Click on the Refund button.

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  4. Under the "Refund" header, enter the number of products you want to partially refund.

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    The dollar amount to refund is automatically tallied as the total of the products you selected to refund.

  5. If you're tracking inventory for these items, the checkbox to Restock items is visible. If the customer has not returned the items to you, uncheck Restock items.

  6. Choose whether or not to send a notification email to the customer.r

  7. Click Refund $WX.YZ.

Caution

If there was a discount code applied to this order, Shopify is able to refund more than the customer paid you. Choose the amount to refund carefully. Refunds are not reversable, so make it count.

Issuing additional partial refunds on an order

At any time, you can issue another partial refund on the same order. For example, let's refund another Black and White Bracelet Pack but not restock it:

  1. From your store admin, go to the Orders page.

  2. Click on the order number that you would like to refund.

  3. Click on the Refund button.

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  4. Under the "Refund" header, enter the number of products you want to refund.

  5. Uncheck Restock items

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  6. Choose again, whether or not to send a notification email to the customer.

  7. Click Refund $WX.YZ.

Your order details will now show you how many items were fulfilled, and how many were refunded.

Caution

If there was a discount code applied to this order, Shopify is able to refund more than the customer paid you. Choose the amount to refund carefully. Refunds are not reversable, so make it count.

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Your inventory levels will be updated on the Products Page of the admin based on how you used the Restock items checkbox.

How to view a history of all these transactions

There are two ways to see the transaction history.

  1. For a quick snapshot, click the View X transactions button on the order details screen:

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  2. For a closer look, use the Order History. Click any entry in the history to see more detail:

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