Understand your Shopify invoice
You'll receive an invoice from Shopify by email every 30 days, starting on the day your trial finishes or you sign up to a Shopify plan. You don't need to do anything as the payment is taken automatically.
- When you'll be charged
- What you'll be charged for
- View paid and unpaid invoices in the Admin
- Subscription fees
- Transaction fees
- App fees
- Taxes on Canadian stores
- One-time charges
- Why we bill in US dollars
In this article:
When you'll be charged
Most of the fees charged by Shopify are recurring payments, meaning that they occur on a regular cycle. These billing cycles vary and won't all be in sync unless, for example, you started on a plan with 30-day billing and installed all your apps on the same day, which is unlikely.
Instead of making several charges through the month, we send you a single invoice every 30 days. This invoice shows all fees that have become due since your previous invoice. It will contain a charge for every item that started a billing cycle on that day or in the previous 30 days. You'll receive your first invoice the day you sign up to a Shopify plan.
It's worth taking a moment to make sure you understand the different billing cycles:
|Billing period name||Duration of billing period|
|Invoice billing period||30 days|
|Subscription billing period||30 days, or 1, 2, or 3 years|
|App billing period||30 days|
Billing cycle or billing period is the length of time between invoices. You can increase this time interval, but you can't choose which day of the month you receive an invoice.
You pay one-time charges for things like domain registration and theme purchases immediately. They appear on a separate invoice.
What you'll be charged for
Your invoice will show some or all of the following, depending on the services you're using:
Your invoice will also show:
View paid and unpaid invoices in the Admin
In addition to receiving your invoice by email every 30 days, you can view and download all your invoices at any time in your store Admin (provided you're the account owner.)
In-Admin invoices are updated every time a fee is incurred. Although nothing is payable before the end of the 30-day billing period, it's very useful to be able to see your invoice ahead of time.
All charges made by Shopify are in US dollars, regardless of your location.
To see your invoices in your store Admin:
Log in as the account owner.
From your store Admin, go to the Account Settings page.
Scroll down to Invoices.
In this section, you can view your most recent charges, and the date on which your next invoice will be sent:
- To see your current invoice, click view your current invoice. This is the most recent invoice, not yet payable.
- Click download next to any invoice to download it to your computer.
Subscription fees depend on the both your plan and the subscription billing period you've chosen.
If you're not using Shopify Payments, you'll incur transaction fees on every order processed in your store (this is in addition to the credit card rate.)
- When transaction fees become payable
- How we calculate transaction fees
- See a breakdown of your transaction fees
- Dispute transaction fees
- Credits for test transactions
When transaction fees become payable
You accrue transaction fees during a 30-day transaction billing period, back as far as the last 30-day payment. These fees become due at the end of the 30-day period, at which time an invoice is generated and charged directly on your credit card. You receive an email notification showing the status of your payment.
Your first invoice will include no transaction fees, but your second invoice will include all transaction fees incurred up to that point.
Here's an example of an invoice showing transaction fees along with the subscription fees for the Basic Plan:
How we calculate transaction fees
Shopify uses this formula to calculate transaction fees for a 30-day period:
[(cost of products - discounts) + tax + shipping charges] x rate
The rate for transaction charges varies depending on your pricing plan.
See a breakdown of your transaction fees
To see a breakdown of your transaction fees by individual order:
View the invoice in your Admin.
If this invoice includes transaction fees, the Details column will have a link to the associated orders. Click this link to see the information.
Another panel opens showing details of the transaction fee for every order covered by this invoice. Here's an example:
You can click an order number to see full details of a transaction.
Disputing transaction fees
To dispute transaction fees for reasons such as returns or non-payment, you must cancel the order.
Credits for test transactions
If you've been charged a transaction fee for a test order you made, cancel the test order, and we'll add a commission credit to your account that will be used towards your next set of transaction fees.
You'll probably notice that the billing dates shown on your in-Admin invoice are different for each app. This is because every app's billing cycle starts on the day you download the app, which isn't necessarily the same day as a new subscription billing cycle.
- When app fees become payable
- See a breakdown of your app fees
- About app billing cycles
- Looks like you're being billed twice for the same app?
When app fees become payable
Regardless of individual apps' billing dates, all app fees are charged on the standard 30-day invoice cycle that begins when you take out a new Plan subscription.
You'll see app charges in your in-Admin invoice as soon as you install an app, but fees won't be due until you receive your 30-day invoice by email.
If an app's billing cycle is out of step with your 30-day invoice cycle:
- you might find that you're always paying part of an app's fees in arrears.
- you should take an app's billing cycle dates into account if you plan to remove the app.
See a breakdown of your app fees
Your in-Admin invoice shows the total amount being charged for your apps. To see a detailed breakdown of how these charges are calculated, click the apps link under the Details column of the invoice.
The app fees breakdown page opens, showing applicable charges for all your apps.
The app fees breakdown shows four columns of information:
Shows the name of each app.
Shows additional information for each app, including the billing period covered in this invoice.
The date on which the fee for an app is added to your 30-day invoice. Typically it's the first day of the billing period shown in the Description column.
- App fee
The amount payable.
About app billing cycles
Because you can install new apps at any time, you might find that you're being invoiced for them partway through the app billing cycle.
The only time you really need to be aware of this is if you're planning on removing an app. If you see charges for an app you recently removed, it's probably because you removed it part-way through its billing cycle. Recurring app charges are generated on installation and subsequently on the first day of an app's billing cycle. The charge will appear on the invoice even if you removed the app only a day or two after installation.
Looks like you're being billed twice for the same app?
Occasionally, app billing cycles can overlap, which results in two app charges appearing on a single invoice. The invoice will show the app billing cycle dates, so you should be able to verify that the charges apply to two different billing cycles.
Typically, credits to your account are shown as either of the following:
- Subscription credit
Applied as a discount to your subscription fee
- Commission credit
Applied as a discount to your transaction fees.
Your credit is held for you until you accrue the equivalent in subscription or transaction charges, then the discount is applied.
For example, this in-Admin invoice shows a credit being applied as a subscription discount:
This in-Admin invoice shows commission credit being held because its value is larger than the current transaction fees.
Taxes on Canadian stores
Shopify is a Canadian company, operating in and located in Canada. If your store's also located in Canada, we're legally obliged to charge Canadian taxes (HST/PST/GST as applicable.) If you're store's outside Canada, these taxes won't apply to you.
This is how taxes are shown on the in-Admin invoice for a Canadian store:
One-time charges such as domain registration, theme purchase and one-time app charges are payable immediately. These are invoiced separately from your regular 30-day invoice, and you'll see them listed when you view your in-Admin invoices:
For example, this invoice is for a one-time payment for a theme purchase. You'll notice that no other charges appear on the invoice:
Why we bill in US dollars
For accounting reasons, we currently bill in US dollars even if your store's located outside the US.
If you're running a store in Canada, you're eligible to pay Canadian taxes even though your bill is in US dollars.